tk699 Privacy Policy

tk699 collects personal data from you in three primary ways: data you provide directly when registering and using the Platform, data generated automatically through your use of the Platform, and data we receive from third-party payment providers and identity verification services.

Data You Provide Directly

When you register an account or interact with tk699's services, you may provide the following categories of personal data:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., National ID number).
• Contact Data: Mobile phone number and email address registered to your account.
• Address Data: Residential address in Bangladesh (district, city, and street address as applicable), which may be required for identity verification.
• Financial Data: Payment account identifiers such as bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals. We do not store full payment credentials — these are processed directly by the respective payment providers.
• KYC Documents: Copies of identity documents (National ID card, passport) or proof of address submitted during the account verification process.
• Communications Data: Records of your correspondence with tk699's customer support team, including email messages, live chat transcripts, and any other written communications.

Data Collected Automatically

When you access or use the Platform, certain technical and behavioural data is collected automatically through our servers, cookies, and analytics tools:

• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, language settings, and time zone (Bangladesh Standard Time, UTC+6).
• Usage Data: Pages visited, session duration, games played, wagers placed, promotional offers viewed, and navigation paths within the Platform.
• Transaction Data: Records of all deposits, withdrawals, wagers, bonus activations, and account balance changes associated with your account.
• Cookie Data: Information stored in and retrieved from cookies and similar tracking technologies as described in Section 4 of this Policy.

Data Received from Third Parties

tk699 may receive limited personal data about you from third-party service providers engaged to support the Platform's operations. These include identity verification (KYC) providers who confirm the authenticity of documents you submit, payment processors who confirm transaction statuses, and fraud detection services that flag unusual activity patterns. Data received from these sources is used only for the specific purpose for which it was shared and is not used for unrelated commercial purposes.

tk699 does not sell, rent, or otherwise make available your personal data to unaffiliated third parties for their own marketing or commercial use. We share your data only in the specific, limited circumstances described below, and only to the extent necessary for the stated purpose.

Service Providers and Data Processors

tk699 engages a small number of carefully selected third-party service providers to support core Platform functions. These providers act as data processors on our behalf, meaning they process your data only according to our documented instructions and are contractually prohibited from using it for any other purpose. Categories of processors include:

• Payment Processors: bKash, Nagad, Rocket, and Upay process payment transactions. Each provider's own privacy policy governs the data they hold about your wallet and transaction history on their systems.
• Identity Verification Providers: Third-party KYC services that verify the authenticity of identity documents submitted during account verification. These providers receive only the minimum data required to complete the verification.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, and others whose games are integrated into the Platform may receive anonymised or pseudonymised session data required to render and operate their games. They do not receive your full identity profile.
• Fraud Detection and Security Services: Providers that analyse patterns in technical and transaction data to identify and prevent fraudulent activity. These providers process data under strict confidentiality obligations.
• Hosting and Infrastructure Providers: Cloud hosting and content delivery providers on whose infrastructure the Platform operates. Access to data at the infrastructure level is governed by strict contractual and technical controls.

Legal Disclosure

tk699 may disclose your personal data to regulatory authorities, law enforcement bodies, or other government agencies if required to do so by applicable law, court order, or other binding legal process. We will, where legally permitted to do so, endeavour to notify affected players of such disclosures. We may also disclose data where we believe in good faith that disclosure is necessary to prevent fraud, protect the safety of any person, or protect tk699's legal rights.

tk699 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active Account Data: Data associated with an active player account is retained for the full duration of the account's existence and for a period of five (5) years following permanent account closure, in order to meet anti-money laundering record-keeping obligations and to resolve any disputes that may arise.
• Transaction Records: Complete records of all financial transactions (deposits, withdrawals, wagers) are retained for a minimum of five (5) years from the date of the transaction, in line with financial record-keeping requirements.
• KYC Documents: Copies of identity documents submitted for verification are retained for the duration of the account and for five (5) years following closure. After this period, documents are securely destroyed or permanently anonymised.
• Customer Support Records: Correspondence with our support team is retained for three (3) years from the date of the last interaction, unless the communication forms part of a dispute that requires longer retention.
• Marketing Preferences: Records of your marketing consent or opt-out are retained for the duration of your account and for two (2) years after closure, to demonstrate compliance with consent requirements.
• Analytics Data: Anonymised analytics data that cannot be linked back to an individual player may be retained indefinitely for Platform improvement purposes.

Where retention of your data beyond these periods is required by law — for example, as a result of an ongoing investigation, court order, or regulatory inquiry — tk699 will retain the relevant data until the legal requirement has been satisfied.

tk699 respects your rights over your personal data and has established a clear process for you to exercise those rights. The following rights are available to all registered players:

• Right of Access: You may request a copy of the personal data tk699 holds about you. We will provide this information within a reasonable timeframe and at no charge for the first request in any twelve-month period.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update your contact details directly through your account settings.
• Right to Erasure: You may request that tk699 delete your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (where processing was based on consent), or where the data has been unlawfully processed. Please note that we may be required to retain certain data for legal and regulatory compliance purposes even following a deletion request; we will inform you clearly of any such limitations.
• Right to Restriction: You may request that processing of your personal data be restricted in certain circumstances — for example, while the accuracy of the data is being contested, or while an objection to processing is being assessed.
• Right to Object: You may object to processing of your personal data where that processing is based on tk699's legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

How to Exercise Your Rights

To exercise any of the rights described above, please contact our support team at [email protected] with the subject line "Privacy Rights Request". Please include your registered username and the specific right you wish to exercise, along with any relevant details. We will acknowledge your request within 3 business days and respond substantively as promptly as possible, and in any event within 30 calendar days. Where a request is particularly complex or where a high volume of requests are received, this period may be extended by up to a further 30 days; we will notify you if this is the case.

We may request additional information to verify your identity before processing a rights request, in order to protect against fraudulent or unauthorised requests made in another player's name.